Please allow approximately 2-3 business days for your package to ship. Depending on the time of year, packages usually take 2-5 days to be delivered.

We use USPS Priority Mail and USPS First Class International. All customers will receive an email with a tracking number so you can track your order every step of the way.

We ship via USPS Priority Mail, which includes $50 of insurance and tracking. If your package is lost, please contact us at and we will do everything we can to assist you. If you would like to purchase additional insurance, please email us.

We cannot be held responsible for packages once your tracking shows the package has been delivered but you can file a claim with USPS directly.

We only ship to Canada at the moment.

Please provide pictures of your damaged item and your order number in an email to and we will do our best to accommodate.

FAQ Section

Returns are only accepted under certain circumstances and within 7 days of receiving the item. Please email us at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchange requests must be made within 14 days of the order receipt. Specify the exchange item in your email and send to and also include this information in your return package.

Availability of the replacement item is not guaranteed. You will receive an email notification upon the completion of the exchange processing.

Exchange shipping is included for domestic orders only.

Once we receive your returned item, you should see a refund on your credit card within 7-10 business days.

If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

If you need your package guaranteed by a certain date, please contact before you make your purchase so that we can confirm the request. Extra shipping fees may apply.


We recommend spot cleaning and not putting your hats in the wash or dryer. They can be hand washed but too much water can pull the fabric.

Our beanies are designed in the Blue Ridge Mountains in Asheville, NC and made in one of the few remaining knitting mills in the USA!

Infant: Average size is infant to 6 months old

Toddler: Average size is 6 months old up to 3 years old

Acrylic yarn

Didn't find what you were looking for? Feel free to contact us at any time!